FAQs

All of our buildings are two stories tall, creating a more intimate, community-focused feel.

We currently offer lease terms between 7 and 12 months. If you need a shorter lease term, we also offer a flexible lease option.

Yes, parking is available onsite for residents. All vehicles must be registered with the office and have a parking permit. We also offer rental garages and carports.

Guests must park in designated guest parking spaces and register in our parking management system.

If your child will be attending school and you’re new to Palm Springs, you’ll need to register with the School District of Palm Beach County. Enrollment applications can be submitted at your assigned school or online at https://www.palmbeachschools.org/.
Palm Springs Apartments is zoned for the following schools:

Smoking is prohibited within 25 feet of any building.

Trash dumpsters and recycling containers are conveniently located throughout the property for your trash disposal. Valet trash is not offered at this time.

Some of our floorplans include in-home washers and dryers. For added convenience, we also offer 24-hour laundry facilities located in four buildings throughout the community

Yes! Our maintenance team is here to help with any repairs during regular business hours and in most cases are able to complete repair requests within 24 hours. We also offer 24-hour emergency maintenance.

Please contact our leasing team for specific accessibility needs.

We allow a maximum of 2 people per bedroom, regardless of age. For example, a 2-bedroom apartment may house up to 4 people.

At this time, we do not offer furnished apartments. All of our homes are rented unfurnished, giving you the flexibility to furnish and decorate your space just the way you like it.

Our buildings are two stories and do not have elevators. If you prefer a first-floor apartment, let our leasing team know and we’ll do our best to accommodate your preference based on availability.

On-site maintenance and on-site management are two of the perks included with the rent. Here is a list of other items:

This is an important question for most renters. While most apartments don't list all of their fees on their website, we have opted to be transparent with our pricing, so that you know upfront what the total monthly cost is.
Monthly Fees:

Appointments are highly encouraged to ensure our leasing specialists are available to conduct the tour and take the time to answer all of your questions.

You can schedule a tour right from our website. Click here to schedule your tour, or you can always give us a call or send a text and our leasing specialists can schedule with you.

To tour an apartment, you'll just need to bring a valid government-issued ID that includes your photo, such as a driver's license, passport or state ID card. Any adult that is touring along with you will also need a valid ID.

In addition to our in-person tours, we also offer virtual tours for your convenience. If you are out of state and want to see the apartment before you move, or you can't find time to come in for an in-person tour, we are more than happy to give you a personal virtual tour and answer your questions.

In most cases, we’ll do our best to show you the actual unit you’ll be moving into. Please note that this isn’t always possible. The apartment may still be occupied, undergoing cleaning or renovations, or may not be ready until just before your move-in date. In those cases, we’ll show you a similar unit. Feel free to contact our leasing office before your tour to ask if the specific apartment you’re interested in will be available to view.

Our general rental qualifications can be found here.

We do accept vouchers, however applicants would need to meet all of the rental criteria independently of their voucher.

Yes. A background and credit check are required.

Applicants with prior evictions may still be eligible, depending on how much time has passed, whether the balance has been fully paid, and the strength of their verifiable rental history since the eviction.

Disqualifying factors include:

Only for full-time students with proof of enrollment.

Applicants must jointly make at least 3 times the monthly rent in order to qualify.

There are several ways to verify you meet our income requirements. Contact our leasing office and speak to a leasing specialist who can assist you based on your specific circumstances.

All adults living in the apartment must be listed on the lease and meet our rental criteria.

To start an application just click on the Apply Now button on our website or stop by during regular office hours to submit an application in person.

Applications are processed by a third-party screening company. Most are completed within 24 hours, but processing may take 2–3 business days if we’re waiting on rental or employment verification.

In addition to a completed application, you will need:

The application fee is $150 per person which covers the cost of your credit check, background check, income verification and ID verification. Application fees are non-refundable.

Once your application is approved a hold deposit of $500 is required to reserve your apartment until your move in date. At move in the hold fee will be applied towards your first months’ rent.

We love pets, and we know yours is family. Palm Springs welcomes all friendly dogs and cats — with no breed or weight restrictions.

Yes, we do have a dog park!

We allow up to 2 friendly dogs or cats per apartment home.

None! Zero! Big or small we will take them all.

All pets must be fully vaccinated. In addition, all pet owners must register their pets through PetScreening. We will also conduct an in-person meet and greet with your pet to make sure they are friendly and do not appear aggressive.

We charge the following for all pets:

Service animals and emotional support animals must register as such through Pet Screening and meet all ADA/HUD requirements for assistance animals.

After approval of your application you will be provided with paperwork outlining the specific amount you will need to pay to move in. This will include the following:

Security deposits range from $350 to two months’ rent, based on credit and rental history.

The following is a basic checklist that outlines what you will need to complete prior to move-in. For more specifics contact your leasing specialist.

Your lease can be signed electronically. You will be sent a link to your email enabling you to digitally sign at your convenience. If you prefer to sign with pen and paper just let us know and we can do that too!

Yes, all lease signers will need to be present at move-in and have a valid government issued photo ID.

We don’t require a specific moving company. Our leasing team will provide you with move-in instructions and any important access details prior to your move. Since our buildings are two stories without elevators, we recommend planning accordingly if you're moving into an upstairs apartment.

Yes! Our Resident Portal makes managing your home easy. You can pay rent, submit service requests, update your contact information, view lease documents, and even connect with neighbors or receive community updates — all in one place.

Maintenance requests can be submitted quickly and easily through the Resident Portal. For urgent issues, you can also contact our office directly. Emergency maintenance is available 24/7.

Call our office and you will be connected to our after-hours system. After choosing the option for emergency maintenance leave a detailed message and it will be sent to our on-call maintenance technician who will get back to you promptly.

Most non-emergency maintenance requests are completed within 1-2 business days. Our on-site maintenance team works hard to respond to requests as quickly as possible.

Yes, we love bringing our community together! We host regular resident events such as seasonal gatherings, pet-friendly activities, and appreciation events. Be sure to follow us on social media and check the Resident Portal for updates.

Rent is due on or before the 1st of each month. Any rent received on or after the 4th of the month is subject to late fees.

Rent can be paid online through the Resident Portal via e-check (free) or credit/debit card (processing fees apply). You can also pay by personal check or money order in the leasing office. We do not accept cash.

We require that all tenants carry personal liability renter's insurance. Residents may also opt for personal property protection to cover their personal property in the event of fire, flood or other loss issues. The policies are fairly inexpensive and worth the small investment. We have partnered with E-Renter Plan for pre-approved low cost insurance, though you may use any insurance company you choose.

You can download a copy of your lease in the Resident Portal, or reach out to our office for a copy.

Absolutely — we love when our residents choose to stay! You’ll receive a renewal offer prior to your lease end date. Rent amounts may be subject to market conditions at the time of renewal.

We do not allow subleasing. Any adult residing in the apartment must go through the application and screening process and be added to the lease agreement.

To add or remove a person to your lease agreement, the unit will need to be re-qualified to ensure that rent will be paid. Please note that new additions to lease agreements may need to formally apply and complete a screening and background check. If we are unable to re-qualify the unit, we may not be able to make any changes to the lease.

Life happens, and we understand plans can change. If you need to end your lease early, contact our office to review your lease terms — you may be subject to a lease-break fee or additional charges, depending on the terms of your lease.

If you need to transfer to another apartment, either because you need more space or less space – or just need something different, we can help you. Contact a leasing specialist for current availability and to review our transfer policy.

Yes, we’ll provide a detailed move-out checklist to help ensure your apartment is left in good condition. This helps avoid any deductions from your security deposit. Contact the office when you're preparing to move out and we’ll guide you through the process.